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HIPAA Privacy Policy

Last updated: June 15, 2025

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On Call Personal Assistants is committed to protecting your privacy, including any personal or health-related information you choose to share with us.

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This notice describes how your personal information — including any health-related details you voluntarily provide in applications, assessments, or communications — may be used, disclosed, and protected.

 

1. Information We Collect

We may collect the following types of information:

  • Contact details (name, phone, address, email)

  • Demographic data (age, household info, etc.)

  • Health-related information (medications, mobility issues, cognitive conditions)

  • Emergency contacts or caregiver details

This information is collected solely to help us match clients with appropriate personal assistant services and ensure a safe and supportive environment.

 

2. How We Use Your Information

We use the information you provide to:

  • Evaluate your service needs

  • Match you with compatible assistants

  • Customize the level of support or companionship services

  • Communicate with you and/or your authorized representatives

We do not use your information for marketing purposes without your consent.

 

3. Information Sharing & Disclosure

We do not sell, rent, or share your information with third parties, except in the following circumstances:

  • With your explicit consent

  • As required by law (e.g., in response to a subpoena or lawful request)

  • In emergency situations where necessary to protect life or prevent harm

  • With service providers or contractors who help deliver our services and are bound by confidentiality agreements

 

4. Data Storage & Security

We take appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

Digital records may be stored securely via encrypted platforms. Paper records, if any, are kept in locked storage accessible only to authorized staff.

 

5. Your Rights

You have the right to:

  • Request a copy of the information we have on file

  • Ask for corrections or updates

  • Withdraw consent to use or store your information at any time (subject to legal or service limitations)

All requests must be made in writing to the contact address below.

 

6. Contact Us

​​If you have questions about this notice or how your information is used, you may contact:6. Contact UsOn Call Personal Services

Email: info@oncallpersonalservices.com

Phone: 407 603-6988

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Note: While On Call Personal Assistants is not classified as a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA), we voluntarily follow privacy best practices to protect client information, including health-related data provided voluntarily.

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